iStudioSG.com still open. Shop online. Ship tomorrow.

Our iStudio retail stores are closed, but you can continue to buy all the Apple products you love here via iStudio Online and get free next-day delivery. Order before 11am, Monday-Friday (excluding Public Holidays) and your order will be delivered to you on the next working day, depending on availability of delivery slots. However, do expect delays due to high volume of orders during this period. Your delivery may take up to 5 working days to arrive. Thank you very much for your kind understanding. Shipping T&Cs apply.

If you need help finding the right products or have a question regarding your order, email us now at ecommerce@istudiosg.com.


iStudio Guarantee Buyback Scheme

iStudio Guarantee Buyback Scheme

iStudio Guarantee Buy-Back Scheme Terms and Condition

 

Loyalty Programme Trade-In Scheme is provided by PC Dreams Pte Ltd as an independent third party. Your Trade-In Device must meet all of PC Dreams requirements stated below:

  1. Guarantee Buy-Back Scheme refers to the programme by iStudio Singapore, which provides assurance of device value purchased from selected iStudio Outlet within a 12-month period after the original purchase date on the original invoice.
  2. Words used herein in the singular, where the context so permits, shall be deemed to include the plural and vice versa. The definitions of words in the singular herein shall apply to such words when used in the plural where the context so permits and vice versa.
  3. Only iPhone purchased at iStudio Singapore are covered under the Guarantee Buy-Back Scheme.
  4. Devices model and serial number must be an exact match to the original purchase model and serial number reflected in registration records.
  5. iStudio and PC Dreams will not be liable for incorrect entry in the Guarantee Buy-Back online registration form that may exclude a device.
  6. The devices must be trade in with the original accessories and box. Refers to but is not limited to:
  • The device must be able to power on, hold a charge and not power off unexpectedly.
  • The device must be purchased from iStudio under iStudio Loyalty Program
  • The device must be reactivation unLock, from iCloud Lock or any other anti-theft locking software must be disabled
  • The device must be a Local Singapore units, with a local part number
  • The device IMEI number must be accessible in system.
  • The image displayed on the screen must be at least able to display the IMEI number.
  • The device must not be a lost / stolen device under Singapore Police Force eService screening
  • The device must not have been tampered with, modified or otherwise changed.
  • The device must consist of genuine parts and must not be a clone set
  1. Device/s must be the original unit purchased. Any repairs, replacement or otherwise by any authorized/unauthorized/third-party service provider or otherwise may exclude the device from the Guarantee Buy-Back Scheme.
  2. PC Dreams/iStudio reserves the right, at its sole discretion, to determine if a device is eligible for the Guarantee Buy-Back Scheme.
  3. All personal accounts and/or ID must be signed out prior to the Guarantee Buy-Back Scheme
  4. Guarantee Buy-Back Value refers to the assured value of a device within stipulated period stated below:
  • Guarantee 50% – (before 31st-Oct-2020)
  • Guarantee 40% – (from 1st-Nov to 30th-Nov-2020)
  • Guarantee 38% – (from 1st-Dec to 31st Dec 2020)
  • Guarantee 35% – (from 1st-Jan to 28th-Feb-2021)
  • Guarantee 32% – (from 1st-Mar to 30th-Apr-2021)
  1. The Guarantee Buy-Back Rate and/or Value is subject to deduction and may change from time to time without prior notice.
  2. The Guarantee Buy-Back Value is calculated as a percentage of the original purchased price of Device as indicated in the original invoice. (Example: original invoice purchase price of $1,000 with a Guarantee Buy-Back Rate of 50% will merit a Guarantee Buy-Back Value of $1,000 x 50% = $500).
  3. The Guarantee Buy-Back Value is subject to deductible.
  4. Deductibles for iPhone and any other relevant device under the Guarantee Buy-Back Scheme and are subject to change without prior notice:
  • Without or faulty original headset – $20
  • Without or faulty original synchronizing cable – $20
  • Without or faulty original charger – $ 30
  • Without original box (including internal casing and other internal fixtures of the box) – $25
  • Any other damage deductibles will be at the sole discretion of PC Dreams
  1. Guarantee Buy-Back Value will only be issued in form of In-Store Credit and must be utilized in the same transaction as the issuance of the Guarantee Buy-Back In-Store Credit, within the same store. Customer will be required to top-up the difference in cash payment only.
  2. Guarantee Buy-Back In-Store Credit can only be utilized for the same product category as the original purchase (Example: In-Store Credit issued under the Guarantee Buy-Back Scheme for an iPhone can only be utilized to purchase another iPhone).
  3. iStudio and PC Dreams reserves the right, at its sole discretion to limit the use of Guarantee Buy-Back In-Store Credit to on-going packages, bundles, promotion, discount or otherwise within or outside the designated product category, which may change from time to time without prior notice.
  4. Guarantee Buy-Back In-Store Credits are not transferable and will expire after the transaction in which the Guarantee Buy-Back In-Store Credits were issued concludes.
  5. Guarantee Buy-Back In-Store Credit has no cash value.
  6. Unutilized Guarantee Buy-Back In-Store Credits will not be refunded.
  7. In the event of any disputes, controversies or differences arising out of or in connection with the Guarantee Buy-Back Scheme, including any question regarding its existence, validity, value or termination of the devices, Guarantee Buy-Back In-Store Credit, iStudio and PC Dreams’s decision will be final.
  8. iStudio and PC Dreams reserves the right to exclude severely damaged units from the Guarantee Buy Back Scheme.
  9. iStudio and PC Dreams reserves the right, at its sole discretion to disqualify any device from the Guarantee Buy-Back Scheme and is not required to disclose why. And also reserves the right, at its sole discretion to discontinue the Guarantee buy back scheme without prior notice.
  10. No person who is not a party to this Agreement has any right under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore to enforce any term in the Guarantee Buy Back Scheme.
  11. Loyalty Programme Trade-In Scheme Terms and Condition subject to change without prior notice, updated on the 1st day of December 2019.