iStudio FAQ

1. What is the price of an Mac / iPod / iPad / iPhone / Apple Watch / Apple TV?

Please proceed to the respective product pages for the prices of the products.

 

2. Do you have stocks for Mac / iPod / iPad / iPhone / Apple Watch / Apple TV?

As our stocks are dynamic, we are unable to accurately advise the availability of the product on the date of purchase. We at iStudio Singapore try our best to ensure that stocks on www.istudiosg.com are accurate. In the event that stocks purchased on www.istudiosg.com are unavailable at point of Order Processing, you will be informed as soon as possible with possible options – change in colour, upgrade of product (with top up of price difference), exchange with different product or a refund. Click here for Returns and Exchanges policy.

Stocks availability on Online Store does not depict availability of the same stock at all stores. Please contact the respective stores on product availability.

 

3. Can I make a reservation for products at the Changi Airport Terminal 1, 2, 3 or 4 outlets?

As our stocks are dynamic, we are unable to accept reservations beyond 3 days prior to a passenger’s flight. Do contact the store directly 3 days prior to your travel date so that we can advise on the product availability and make the necessary arrangements.

 

4. Can I place a pre-order or reservation for a newly launched Apple products (iPad, iPhone etc)?

As initial stocks for newly launched products are constrained, we will not be able to commit on pre-orders and reservations of such items. Reservations will be available for new products when the constraint on stocks is lifted (roughly a month after launch). To be fair to all our customers, there will be no exceptions to this rule.

Click for more information on our Reservations policy

 

5. Can I make tax-free purchases when I return to Singapore?

Tax free purchases is only applicable to passengers with a valid boarding pass departing Singapore. Purchases which are bought in, and brought into, Singapore for usage, may be subjected to taxes at customs.

 

6. Can I make tax free purchases when I depart Singapore and collect the item when I return to Singapore?

All purchases at our stores are pay-and-carry. We are unable to hold the purchased item at our store.

 

7. Where are your stores located at Changi Airport?

Our stores are located within the transit areas of Changi Airport. Terminals 1, 2 and 3 are interlinked by the Skytrain. The Skytrain service is operational from 0500 to 0230, with intervals of 1 to 3 minutes. During non-operational hours, passengers who are within the transit areas may use the inter-terminal travellators.

Terminal 4 is linked from Terminal 2 by a free shuttle service at Arrival Hall (Door 1) operating round-the-clock (24-hours daily) from Landside. Within the transit areas, you can get to Terminal 4 via free shuttle bus from Terminal 2 Gate F51. The free shuttle service is operational round-the-clock (24-hours daily), with intervals of up to 10 minutes between 0800 – 0159hrs, intervals of up to 25 minutes between 0200 – 0759hrs.

Map of iStudio at Changi Airport

 

8. Can I have taxes refunded if purchases are made at your town stores?

Tourists will be able to have taxes refunded for purchases made at our town stores. However, as such refunds are handled by GST refund agencies, a handling fee will be deducted from your refund amount. Please visit Changi Airport’s website for more information.

 

9. I am a cabin crew, am I entitled to tax refund and will there be discounts?

To be eligible for a GST refund under this scheme, you must satisfy all the following criteria:

(a)  You are not a Singapore citizen nor a Singapore permanent resident;

(b)  You are 16 years of age or above at the time of purchase;

(c)  You have not been in Singapore for more than 365 days in the last 24 months before the date of your purchase;

(d)  You have not, at any time in the last 6 months before the date of purchase, exercised employment in Singapore; and

(e)  You are not a member of the cabin or flight crew of the aircraft on which you are departing out of Singapore.

10. Can I cancel an order I made on iStudio eStore, www.istudiosg.com?

All Order Cancellations for online orders must be made on the day itself to ecommerce@istudiosg.com by 1700 (5pm) GMT+8, Mondays to Fridays. 

 

11. I have other enquiries that could not be found in your FAQ.

Send your enquiries or feedback to us at feedback@istudiosg.com