Returns & Exchanges

Returns policy

Returns are subjected on case by case basis. For eligible products, you have up to 3 working days from the time you receive your item(s) to initiate a return. This guarantee does not cover damage resulting from unique, accidental, or random damage that is the result of use by Buyer, or wear and tear. It also does not cover for products used in a manner or for a purpose not reasonably contemplated by www.istudiosg.com, or previously modified in a manner not authorised by iStudio under Elush (T3) Pte Ltd.

All duty-free / tax-free purchases are strictly non-refundable and non-exchangeable.

Do ensure that your item(s) fulfils the conditions below:
•    The item(s) must be in new, unused, unaltered and unworn condition
•    The item(s) must be in its original state and packaging with the original product tags attached (including manuals, warranty cards, certificate of authenticity) and free gifts received with it (if any)

Returns/ refunds will only be processed once the item(s) has been received and checked by us. Should the returned item not meet the above requirements, we reserve the right to reject the return and any request for a refund.

 

Online Orders

We are able to accept return/refund requests if:
•    The wrong item(s) was delivered to you;
•    A damaged/defective item(s) was delivered to you; or
•    You did not receive your item(s).

We wish to highlight that we are unable to accommodate requests for cancellation, refund, exchange of products due to customer’s change of mind once the payment is accepted.

Return Requirements
Please contact us within 7 days of receipt of the item with your order number and details about the product you would like to return.

Do ensure that your item(s) fulfils the conditions below:
•    The item(s) must be in new, unused, unaltered and unworn condition
•    The item(s) must be in its original state and packaging with the original product tags attached (including manuals, warranty cards, certificate of authenticity) and free gifts received with it (if any)

Returns/ refunds will only be processed once the item(s) has been received and checked by us. Should the returned item not meet the above requirements, we reserve the right to reject the return and any request for a refund.

Incorrect item

If you received the wrong product, please email us at ecommerce@istudiosg.com.

Returned item(s) must be in its original brand new condition and original packaging with the original tags and tickets. Item(s) that show signs of wear are not eligible for exchange or return.

iStudio under Elush (T3) Pte Ltd reserves the right to inspect the condition of the item(s) prior to any exchange or return. Should there be any dispute, iStudio’s decision will be final.

Damaged item (Exchange)

If you received a faulty product, please email us at ecommerce@istudiosg.com. Exchange is only applicable if the item(s) received is not in satisfactory condition. Apple products still under warranty have to be referred to an Apple Service Provider. The faulty product (non-Apple) will be replaced with the exact same model and variant unless there are no available stocks. In which case, we will consider it on a case-by-case basis to replace with a different model or variant at your written agreement.

iStudio under Elush (T3) Pte Ltd reserves the right to inspect the condition of the item(s) prior to any exchange or return and refund. iStudio may also at times require the customer to approach the supplier directly for this inspection in the event that we are not able to adequately assess the product. Should there be any dispute, iStudio’s decision will be final.

Returned item(s) must be in its original brand new condition and original packaging with the original tags and tickets. Item(s) that show signs of wear are not eligible for exchange or return. In the event that the faulty item is a Third Party product, customers may be advised to approach principal supplier for the exchange.

Damaged item (Refund)

If you received a faulty product, please email us at ecommerce@istudiosg.com. Refund is only applicable if the item(s) received is not in satisfactory condition and there are no available stocks for exchange. Apple products still under warranty have to be referred to an Apple Service Provider.

iStudio under Elush (T3) Pte Ltd reserves the right to inspect the condition of the item(s) prior to any exchange or return and refund. iStudio may also at times require the customer to approach the supplier directly for this inspection in the event that we are not able to adequately assess the product. Should there be any dispute, iStudio’s decision will be final.

Returned item(s) must be in its original brand new condition and original packaging with the original tags and tickets. Item(s) that show signs of wear are not eligible for return. In the event that the customer is not able to provide the complete product with packaging, the refund will not be approved and customer will be advised to exchange with a different product.


In the event that a refund has been approved, the purchase price of the product(s) bought will be refunded using the same payment method, minus the shipping/delivery charges, bank transaction fees incurred and Restocking Fees.

All special approvals are only valid for a maximum of up to 1 month from the date of approval unless otherwise specified.