Elush Service Provider (ESP), is an Apple Authorised Service Provider. ESP is part of the Elush Retail Group.

All repairs submitted by customer or business associate to ESP for service will be applicable to terms and conditions mentioned below.

1. The Customer must make a backup of their data before the device is handed over for repair to ESP unless device is under NPO (No Power On) state. ESP is not responsible for any data backup and data loss, or from third party accessories attached on the device.

2. Any sensitive information must be erased before the device is submitted for repair to ESP.

3. Find My, Screen Lock and any password protection must be deactivated before submitting the device for repairs.

4. Upon device collection, ESP retains the right to request the customer to provide the Service Request Form, settle all outstanding charges, and furnish evidence of device ownership.

5. All ESP repairs are accompanied by a 90-day warranty from the date of the service report. If the current product warranty extends beyond 90 days, the warranty with the longer duration will prevail. Customers are kindly advised to retain the Service Report for future reference.

6. ESP may, at its discretion, opt to sell or dispose of any serviced or repaired machine for which service has been declined. This action will be taken if the item remains unclaimed and continues to be held by ESP for a period exceeding 60 days.

7. ESP is not under any obligation to accept or fulfill customer instructions for device collection or free delivery to or from their home or any other specified location. However, if such a service request is accommodated, it will be subject to charges.

8. ESP is not obligated to provide demonstrations, instructions, or training on the operation of the device. Should such services be required, they will be subject to charges.

9. ESP reserves the right to decline service and repair to customers if the device exhibits evidence of unauthorized repair or modification, a mismatched barcode serial number, damage Beyond Economical Repair (BER), abuse, misuse, signs of liquid damage, or modification with third-party components.

10. ESP will exercise due care during the service/repair process, but it will not be liable for any loss of data, unauthorized data dissemination, claims, or expenses arising from the provision of the service.

11. Customers are responsible for removing all accessories, screen protectors, casings, etc., before sending in their device for repair. ESP will not reinstate these accessories.

12. ESP will utilize customers' personal information, including seeking permission to make a photocopy of their NRIC/Passport, exclusively for the purpose of verifying ownership or authorization for device collection.

13. Customers acknowledge that ESP staff will perform an external Visual Mechanical Inspection (VMI) on devices sent in, relying solely on naked-eye observations. Devices will not be viewed or inspected at oblique angles.

14. Final repair diagnostics will only be furnished by ESP and if any quotation required will be informed to customer prior to commencing of repair.

15. ESP reserves the right to amend, modify, add, or otherwise adjust these terms and conditions at its discretion, without prior notice to customers.

16. A non-refundable deposit of S$50 for in-warranty devices or S$80 for out-of warranty devices is required prior to commencing repairs; deposit will be applied towards the total repair expenses.

17. Other Terms and Conditions may apply.