Frequently Asked Questions
Which Apple devices do you service?
We provide repair services for a wide range of Apple devices, including iPhones, iPads, MacBooks, AirPods, Apple Watches, and more.
Is my device eligible for repair?
Visit our stores for device assessment and personalised advice from our Mac Retail Specialists.
What if I don't know what's wrong with my device?
Mac Retail Specialists will conduct an initial in-store assessment to identify any faults and advise accordingly.
Do I need an appointment for Apple device repair?
No appointments are required. You may head down to any of our stores (Excluding iStudio Airport Terminal Stores).
How long does the repair process take?
Repair times vary depending on the complexity of the issue. Our technicians will give you an estimated time frame upon assessment.
My device has a cracked screen. Can you repair it?
Yes, we offer screen replacement services for devices with cracked or damaged screens. Our technicians will assess the extent of the damage and provide a repair solution.
What do I need to do before dropping off my devices?
Prior to dropping off your device, we recommend performing a full backup to minimise the risk of data loss during service. Please note that ESP is not responsible for any data loss, data backup, or issues related to third-party accessories.
Is my data safe during the repair process?
When it comes to data safety during the repair process, we prioritise the security and privacy of our customers' information and data. Robust security measures are in place to safeguard your data against unauthorised access, disclosure, or alteration. Access to customer information is restricted solely to authorised personnel involved in the service process. While we take every precaution to protect personal data, ESP is not responsible for unforeseen events, including but not limited to unauthorised access or breaches, that may occur despite our diligent efforts to safeguard information.
What payment methods do you accept?
We accept payment by PayNow, Visa and Master Card
What happens if I do not proceed with the quote?
If you find the quotation unsatisfactory and wish to halt the repair process, kindly inform us. We will make arrangements for the device to be returned to the store, and you will receive notification once it is ready for collection (Please note that the deposit fee will not be refunded).
What do I need to collect my devices?
You are required to bring along the Service Request Form for device collection.
What if I’m unable to collect the device myself, can I nominate someone to collect on my behalf?
Yes, you may nominate someone else to collect on your behalf. We will require you to download and fill in the ‘Letter of Authorisation’ and your nominee will need to provide the signed copy of the letter along with a copy of the Service Request Form.
What should I do if I'm experiencing issues after the repair?
Repairs come with a 90-day warranty starting from the date of the service report, applicable only to the repaired parts. In cases where the existing product warranty exceeds 90 days, the longer duration will take precedence. Customers are encouraged to promptly reach out to email@example.com if further assistance is required.