Shipping & Delivery

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Please note that this does not mean that your order has been accepted. For more info, please read Site Terms of Use.

Another email will be sent to you when we are processing your order, as well as when your product is ready for collection or has been shipped out accordingly.


Free Local Delivery

All orders via come with the option of Free local delivery. 

Orders made between Monday – Friday (excluding public holidays) before 11 am will be dispatched and collected by our courier within the day and scheduled to be delivered to you the next day, depending on the availability of delivery slots. All orders that have opted for Free local delivery will take between 3-5 working days from the date of processing to reach you (excluding Sundays, Public Holidays, and Festive Periods such as Lunar New Year / Christmas). 

Orders made between Friday, 11 am – Sunday will only be dispatched and collected by the courier on Monday or the next working day should Monday fall on a Public Holiday and/or Festive Period.

Delivery is not available for locations such as Jurong Island, Military Camps / Bases, Singapore Changi Airport, Tuas, Fishery Ports, Sentosa Island and etc. Delivery is also not available outside of Singapore or to PO boxes.

Click & Collect [New Feature]

You may now opt for the Click & Collect upon check out should your cart be available for the service at the selected store. This service allows you to check stocks available at the various iStudio Retail Stores and make an online purchase and collect your order when you reach at the store. 

Collect at Preferred store

Selected items in your checkout cart may not be available for Click & Collect at the store you wish to make your collection from, you may then opt for Collect at Preferred store where your order will be prepared for collection at your chosen iStudio Retail Store within 3-5 working days (excluding Weekends and Public Holidays).