How Do You Trade-In?
Step 1: Ensure that you have disconnected your AirPods from all your connected devices and iCloud. Click here
Step 2: Visit any iStudio stores to have your device assessed by our iStudio Experts.
Step 3: The value of your old device will be quoted at the end of the assessment
Please contact us at feedback@istudiosg.com if you have other enquiries. Trade-in program is provided by "Carousell".
Eligible AirPods for Trade-In
- AirPods Pro (2nd Gen)
- AirPods Pro (1st Gen)
- AirPods (3rd Gen) Lightning
- AirPods (3rd Gen) MagSafe
- AirPods (2nd Gen)
FAQ
What do I need to bring along?
You are required to just bring your device along, you do not need to bring along charger/cable. Box is optional.
What if I do not like the value after assessment?
You can choose to not accept the trade-in value, but the value shown is final.
Can I Trade-In my AirPods if it is Engraved?
Unfortunately we are unable to accept the AirPods if it has been engraved.
What if the button on my AirPods case is missing?
Unfortunately we are unable to accept the AirPods if the button is missing from the case.
Can I Trade-In my AirPods if I only have 1 side of AirPods?
The AirPods must come in a complete set with both sides of the AirPods and the Charging Case.
What if my AirPods case can be charged wirelessly but not wired and vice-versa?
The AirPods Case must be able to be charged both wirelessly and wired.
What if my indicator light is not working on my AirPods Case?
We would require the charging case to be able to charge and have the indicator light working.
Can I trade-in my AirPods if they are unable to hold a charge?
Unfortunately, we cannot accept AirPods that are unable to hold a charge for trade-in. Trade-in programs typically require devices to be fully functional.
What if my AirPods has stickers/skins/wrap?
Our staff will ask for your permission if they are able to remove the stickers/skins/wrap, as as they would need to check for any cosmetic damages.
What if one side of my AirPods is spoilt?
Unfortunately we would require that both sides of the AirPods and Charging Case to be working.
Can I Trade-in an export set?
Yes, you would be able to trade-in an export set.
Terms and Conditions
· Customer affirms that s/he is at least legally 18 years of age.
"Customer" means the undersigned that is the owner of the Product or has been authorised by the owner of the Product to make decisions on the Product.
· The Trade-in programme is provided to iStudio customers by Carousell as a third party company. Apple is not a party in the transaction.
· Carousell and iStudio reserve the right to refuse, cancel, or limit the programme for any reason and may change these terms and conditions at any time without prior notice.
· The Programme is provided for lawful purposes only, to the extent permitted by law, Customer agrees to indemnify iStudio, Carousell, its affiliate and any of its directors, officers, employees, affiliates, subsidiaries or agents from and against claims brought against any of them arising from Customer's breach of terms and conditions of the Programme.
· iStudio trade-in programme is only available at all iStudio stores (excluding Airport Terminal Stores)
· Total trade-in value is not transferable.
· iStudio reserves the right to refuse any customer's eligibility at any time in its discretion in the even of such customer's breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.
· iStudio reserves the right to vary any term or condition. iStudio will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail letters, iStudio website, or such other forms as iStudio deems appropriate) of such changes.
· This iStudio Trade-in programme is limited to one (1) device per eligible trade-in.
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