How Do You Trade-In (Walk-In)?

Step 1: Ensure that you back-up your current device.


Step 2: Visit any iStudio stores to have your device assessed by our iStudio Experts.


Step 3: The value of your old device is shown at the end of the assessment.


Step 4A (For iPhones):

      I.         You are required to sign out of your iCloud/Find my iPhone, please click here

    II.         To do a factory reset, please click here


Step 4B (For Android Phones):

      I.         You are required to log out of your Google Account, click here for more information.

    II.         To do a factory reset,

1.    Samsung:- Please click here

2.    Oppo:- Please click here

3.    HuaWei:- Please click here

4.    XiaoMi:- Please click here

5.    OnePlus:- Please click here

6.    Vivo:- Please click here

7.    RealMe:- Please click here


Please contact us at if you have other enquiries. Trade-in program is provided by "Carousell".

How Do You Trade-In (InstantSell)?

Step 1: Download Carousell App on your device


Step 2: On your Carousell App tap on sell


Step 3: Follow the on screen instructions and fill in the details of the device


Step 4: After keying in the details of your device, you will be shown the highest value.


Step 5: You can choose to either trade-in or cash out your old device

a)    Trade-in: You are required to fill in your Name and Email

b)    Cash out: You are required to fill in your Name, Email and PayNow Number

Step 6: You will then receive an email to bring your old device to any of our iStudio stores, to get it assessed by our iStudio Experts


What do I need to bring along?

You are required to just bring your device along, you do not need to bring along charger/cable. Box is optional


What if I do not like the value after assessment?

You can choose to not accept the trade-in value, but the value shown is final


Can multiple devices be traded in during the same transaction?

You are unable to trade-in multiple device during the same transaction


What if my device is not listed in the table above?

You can head down to our stores to get your device assessed by our iStudio Experts to check if it is accepted.


Do I get to keep the memory card from the trade-in devices?

We recommend that you remove and keep all your memory cards before you trade-in a device


Would I be able to get back my old device back after the trade-in?

You would not be able to get back your old device back, all trade-ins are final. We recommend to back up all your important content such as (contact, photos, videos, etc) before you trade-in your device.


Can I trade-in my phone if it does not work?

We would not be able to assess your device if we are unable to power on your device.

Terms and Conditions

·       Customer affirms that s/he is at least legally 18 years of age. "Customer" means the undersigned that is the owner of the Product or has been authorised by the owner of the Product to make decisions on the Product.

·       The Trade-in programme is provided to iStudio customers by Laku6 as a third party company. Apple is not a party in the transaction.

·       Laku6 and iStudio reserve the right to refuse, cancel, or limit the programme for any reason and may change these terms and conditions at any time without prior notice.

·       The Programme is provided for lawful purposes only, to the extent permitted by law, Customer agrees to indemnify iStudio, Laku6, its affiliate and any of its directors, officers, employees, affiliates, subsidiaries or agents from and against claims brought against any of them arising from Customer's breach of terms and conditions of the Programme.

·       iStudio trade-in programme is only available at all iStudio stores (excluding Airport Terminal Stores)

·       Total trade-in value is not transferable.

·       iStudio reserves the right to refuse any customer's eligibility at any time in its discretion in the even of such customer's breach or suspected breach of any of the terms and conditions herein without prior notification or any liability to such customer whatsoever.

·       iStudio reserves the right to vary any term or condition. iStudio will, where it is practicable to do so, give customers advance notice (which may be through written notice, electronic mail letters, iStudio website, or such other forms as iStudio deems appropriate) of such changes.

·       This iStudio Trade-in programme is limited to one (1) device per eligible trade-in.

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